PDF Download Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition, by Richard Griffiths
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Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition, by Richard Griffiths
PDF Download Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition, by Richard Griffiths
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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL, in particular the greater emphasis on business relationship management, and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.
- Sales Rank: #1072052 in Books
- Published on: 2014-04-17
- Original language: English
- Number of items: 1
- Dimensions: 9.61" h x .55" w x 6.69" l, .92 pounds
- Binding: Paperback
- 260 pages
About the Author
Richard has worked as practitioner, trainer and consultant in all aspects of ITIL for a number of large and small organisations worldwide. He has been a question compiler and examiner at all levels for 14 years and uses the knowledge gained through training many courses to tailor his writing to the audience of potential candidates. Richard specialises in helping organisations adopt and adapt ITIL, enabling them to standardise processes and become more business-aligned
Most helpful customer reviews
0 of 0 people found the following review helpful.
Helped add a little "everyday language", compliments what you get out of the core books.
By Frank
I looked all over the net trying to find a ITIL SOA book. Some of the online material picked this one over "How to Pass on Your First Try Certification Study Guide" titles.
Pro- cost, condensed
Con- seemed some process areas were sold short, I noted this on the exam
I would not rely on this as a sole title, the financial management chapter was a little short and some other areas in the another chapter were either "oversight" or not properly addressed against the 2011 Syllabus. I was hoping the practical exam would have been more than what I already had received from the ATO.
0 of 0 people found the following review helpful.
A great compendium for ITIL Practitioner.
By Alcatrez
An excellent compendium to ITIL Service Design and Service Strategy. A well laid-out format of chapters and references to the original ITIL Publications. I recommend this book for any ITIL Practitioner.
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